Human Factor

 Reporting Discrepancies               In addition to an occurrence reporting system, where a problem has resulted in some soft of event, there should be an internal occurrence/discrepancy reporting system whereby staff can report inaccuracies or ambiguities in procedures, or, indeed, suggest better ways of doing particular tasks, such that procedures can be frequently updated and improved. This system must result in actions and improvements to the procedures, otherwise it will not be used by the workforce.        There is plenty of scope within AMO to provide consistency in its documentation. Indeed, Part-145 requires organisations to provide a common workcard or worksheet system for use throughout relevant parts of the organisation.           Access The best designed procedures are of little use unless they can be accessed and used by the engineers and technicians in real working environment...

       A work instruction is what you should do, whereas a procedure is how you should do it.        Job cards are usually work instructions; procedures generally originate from the Maintenance Manual.        Writing Procedures and Work Instructions As well as maintenance data and procedures provided by the manufacturer having scope for improvement, there is also often a better way of writing or presenting technical procedures and work instructions which are produced by, and used within, a maintenance organisation.                                                                   Obviously the fundamental elements of the procedures should not deviate from the manufacturer’s requirement, but there is often scope for presenting that information in such a way that...