External Trainers
Human factors training may be provided by either a trainer employed by the
organisation or by trainer(s) outside the organisation, although training is likely to be most effective if it is tailored to the specific needs and problems of one’s own organisation and the instructor is someone familiar with the needs and problems of that organisation. In cases where organisations cannot provide their own in-house training, it is acceptable to contract out as long as the main trainer has a good background in aviation maintenance, and meet the criteria mentioned earlier. It is not enough simply to present a set of slides on the syllabus topics without having adequate knowledge to illustrate points using practical examples, or to answer questions.
The quality of the trainer is key to the success of human factors training, remembering that Part-145.A.30(e) human factors training is more about changing attitudes and less about imparting knowledge.
Organisations should be wary of inappropriate adaptations of Crew Resource Management (CRM) training being offered as a means to comply with the Part- 145.A.30(e) human factors training requirement. Whilst some of the principles may be common to flight operations and maintenance, such courses would need to be specifically tailored to maintenance in order to be applicable. If the course is to be delivered by a CRM instructor (CRMI), it is strongly recommended that this instructor team up with a maintenance engineer so that the latter can assist where practical examples are required to illustrate points.