GLOSSARY
Active failure: a type of human error whose effects are felt immediately in a system.
Assertiveness: verbalizing a series of “rights” that belong to every employee. Some of these rights include the right to say “no”, the right to express feelings and ideas, and the
right to ask for information.
Asynchronous communication: communication in which there exists a time delay between responses. Asynchronous communication is typified by a unique set of characteristics, such as the lack of non-verbal communication cues (body language, verbal inflection, etc.).
Authoritarian leader: dictates action and the course of the team with little input from team members.
Communication: the process of exchanging information from one party to another.
Complacency: the degradation of vigilance in a situation.
Crew resource management: team-based Human Factors training for flight crews.
Human Factors: the scientific study of the interaction between people, machines and each other.
Human Factors principles: principles which apply to aeronautical design, certification, training, operations and maintenance and which seek safe interface between the
human and other system components by proper consideration to human performance.
Human performance: human capabilities and limitations which have an impact on the safety and efficiency of aeronautical operations.
Instructional systems design: a generic term for the methodology of creating and implementing a training programme.
Inter-team: occurring between separate teams.
Intra-team: occurring within a team.
Latent failure: a type of human error whose effects may lie dormant until triggered later, usually by other mitigating factors.
Leadership: the ability to direct and coordinate the activities of group members and stimulate them to work together as a team.
Maintenance: the performance of tasks required to ensure the continuing airworthiness of an aircraft, including any one or combination of overhaul, inspection, replacement,
defect rectification, and the embodiment of a modification or repair.
Maintenance resource management: a general process for improving communication, effectiveness and safety in airline maintenance operations.
Mental model: how a sub-system is depicted in a person’s mind, i.e. how one thinks a system is put together and how it works.
Norms: expected, yet implicit rules of behaviour that dictate fundamental rules of dress, speech and basic interaction.
Participatory leader: encourages member participation and input to help lead the team’s course of action.
Safety culture: a pervasive organization-wide orientation placing safety as the primary priority driving the way employees perform their work.
Situation awareness: maintaining a complete mental picture of surrounding objects and events as well as the ability to interpret those events for future use. Situation awareness
encompasses such concepts as arousal, attention and vigilance.
Stressor: an event or object that causes stress in an individual.
Assertiveness: verbalizing a series of “rights” that belong to every employee. Some of these rights include the right to say “no”, the right to express feelings and ideas, and the
right to ask for information.
Asynchronous communication: communication in which there exists a time delay between responses. Asynchronous communication is typified by a unique set of characteristics, such as the lack of non-verbal communication cues (body language, verbal inflection, etc.).
Authoritarian leader: dictates action and the course of the team with little input from team members.
Communication: the process of exchanging information from one party to another.
Complacency: the degradation of vigilance in a situation.
Crew resource management: team-based Human Factors training for flight crews.
Human Factors: the scientific study of the interaction between people, machines and each other.
Human Factors principles: principles which apply to aeronautical design, certification, training, operations and maintenance and which seek safe interface between the
human and other system components by proper consideration to human performance.
Human performance: human capabilities and limitations which have an impact on the safety and efficiency of aeronautical operations.
Instructional systems design: a generic term for the methodology of creating and implementing a training programme.
Inter-team: occurring between separate teams.
Intra-team: occurring within a team.
Latent failure: a type of human error whose effects may lie dormant until triggered later, usually by other mitigating factors.
Leadership: the ability to direct and coordinate the activities of group members and stimulate them to work together as a team.
Maintenance: the performance of tasks required to ensure the continuing airworthiness of an aircraft, including any one or combination of overhaul, inspection, replacement,
defect rectification, and the embodiment of a modification or repair.
Maintenance resource management: a general process for improving communication, effectiveness and safety in airline maintenance operations.
Mental model: how a sub-system is depicted in a person’s mind, i.e. how one thinks a system is put together and how it works.
Norms: expected, yet implicit rules of behaviour that dictate fundamental rules of dress, speech and basic interaction.
Participatory leader: encourages member participation and input to help lead the team’s course of action.
Safety culture: a pervasive organization-wide orientation placing safety as the primary priority driving the way employees perform their work.
Situation awareness: maintaining a complete mental picture of surrounding objects and events as well as the ability to interpret those events for future use. Situation awareness
encompasses such concepts as arousal, attention and vigilance.
Stressor: an event or object that causes stress in an individual.