Communication

Communication : “The transmission of something from one location to another. 
Thing that is transmitted may be a message, a signal, a meaning, etc. 
In communication both the transmitter and the receiver must share a common code, 
so that the meaning or information contained in the message may be interpreted without error”.
We regularly communicate: 
  •  information;
  •  idea
  •  feelings;
  • attitudes and beliefs
Communication may be:
Verbal/spoken - e.g. a single word, a phrase or sentence, a grunt;
Written/textual - e.g. printed words and/or numbers on paper or on a  screen, hand written  notes;
Non-verbal -     gesture, facial expression,tone of voice and body language  
Graphic -          e.g. pictures, diagrams, hand drawn sketches, indications on  cockpit instrument;
Symbolic -       e.g. ‘thumbs up’, wave of the hand, nod of the head;
Body language - e.g. facial expressions, touch such as a pat on the  body, posture              

 Communication Within Teams - Individual AME need to communicate:
  1. Before starting a task - to find out what to do;
  2.  During a task - to discuss work in progress, ask colleagues questions, confirm actions or intentions, or to ensure that others are informed of the maintenance state at any particular time;
  3. At the end of a task - to report its completion and highlight any problems.
Spoken communication makes up a large proportion of day-to-day communication
within teams in aircraft maintenance. It relies both on clear transmission of the
message (i.e. not mumbled or obscured by background noise) and the ability of the
recipient of the message to hear it (i.e. active listening followed by accurate
interpretation of the message). 
Good communication within a team helps to maintain group cohesion.
 It is much less common for individuals within teams to use written communication.
They would however be expected to obtain pertinent written information
communicated by service bulletins and work cards and to complete documentation
associated with a task.

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