Communication Within and Between Team

 One team passes on tasks to another team. Information conveyed include:
  1. tasks that have been completed;
  2. tasks in progress, their status, any problems encountered, etc.;
  3.  tasks to be carried out;
  4. general company and technical information.

Communication between teams involves passing on written reports of tasks from
 one shift supervisor to another - backed up by spoken details

Written reports (job cards, procedures, work orders, logs, etc.) 
Warning flags / placards provide a record of work completed and work yet to be completed -  provide tractability.
 Information communicated at shift handover ensures good continuity.
It is important that handovers are not rushed, so as to minimize omissions.

 Communication Problems -
  1. lack of communication - engineer who forgets to pass on pertinent information to a colleague,      or when a written message is mislaid.
  2. Poor communication. - engineer who does not make it clear what he needs to know and consequently receives inappropriate information, or a written report in barely legible handwriting. Both problems can lead to subsequent human error.
Communication also goes wrong when one of the parties involved makes some kind of assumption. 
Sender of a message may assume that the receiver understands the terms he has used. 
Receiver of a message may assume that the message means one thing when in fact he has misinterpreted it. 
Assumptions may be based on context and expectations, which have already been mentioned in this chapter. 
Problems with assumptions can be minimised if messages are unambiguous and proper feedback is given.

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