Elements of a Human Factors Programme

 The key elements of a human factors programme are: 

  1. top level commitment to safety and human factors;
  2.   a company policy on human factors; 
  3.  human factors training (of all appropriate personnel, including managers - not just certifying staff); 
  4. reporting, investigation and analysis scheme(s) which will allow reporting of errors, actual & potential safety risks, inaccuracies and ambiguities with Maintenance Manuals, procedures or job cards (not just those which have to be reported as Mandatory Occurrence Reporting (MOR)s); a clear disciplinary policy stressing that genuine errors will not result in punishment; 
  5. human factors and ergonomics audits / Line Operations Safety Audits (LOSA) (of workplaces, lighting, noise, tooling, adequacy of procedures, actual compliance with procedures, manpower, adequacy of planning, etc.); 
  6.  the resources and willingness to act upon the findings arising from occurrence reports and audits, and to provided fixes where appropriate; 
  7. a mechanism for reporting problems to the Type Certificate Holder; 
  8.  a mechanism for ensuring that internal procedures and work instructions are well designed and follow best practice; 
  9. a means of providing feedback to staff on problems and fixes; 
  10.  abolition of any ‘double standards’ concerning procedural violations; 
  11.  a policy for management of fatigue; 
  12. motivation of staff to support the initiatives.

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