Human Factor Program - Key Factor

The key elements of a human factors programme are:

  1. top level commitment to safety and human factors;
  2.  company policy on human factors;
  3. human factors training (of all appropriate personnel, including managers - not just certifying staff);
  4.  reporting, investigation and analysis scheme(s) which will allow reporting of errors, actual & potential safety risks, inaccuracies and ambiguities with Maintenance Manuals, procedures or job cards (not just those which have to be reported as Mandatory Occurrence Reporting (MOR)s);
  5. clear disciplinary policy stressing that genuine errors will not result in punishment;
  6.  human factors and ergonomics audits / Line Operations Safety Audits (LOSA) (of workplaces, lighting, noise, tooling, adequacy of procedures, actual compliance with procedures, manpower, adequacy of planning, etc.);
  7. the resources and willingness to act upon the findings arising from occurrence reports and audits, and to provided fixes where appropriate;
  8.  a mechanism for reporting problems to the Type Certificate Holder;
  9. a mechanism for ensuring that internal procedures and work instructions are well designed and follow best practice;
  10. a means of providing feedback to staff on problems and fixes;
  11. abolition of any ‘double standards’ concerning procedural violations;
  12.  a policy for management of fatigue;
  13. motivation of staff to support the initiatives.

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