Human Factor Training

           Evidence from incidents and accidents shows that human error and human factors problems are not limited to 'hands-on' maintenance staff (whether certifying or non certifying), but may extend to planners, technical records staff, etc. 
In addition, it is often organisational decisions and policies made by managers that are at the root of some incidents (e.g. to ensure adequate resources).                    Senior management commitment to, and support of, the company human factors programme is essential to the success of such programmes.                                        Staff need to be convinced of this commitment by management.           Managers attending the human factors training themselves is one way of showing this.
               Whilst managers may think that they understand what the human factors problems are, informal feedback from various human factors conferences indicates that some have previously been unaware of the extent and nature of the problems that exist inindustry.                                         Training for managers, including the accountable manager, is considered important to raise awareness of problems both in the industry as a whole, but also within their own company.
             The training should be "appropriate to that person's function in the organisation". Thus technical records staff, for instance, should be aware of the types of problems which occur, or may occur, due to human error, especially those which have arisen from poor manuals and procedures, but may not need to have an in-depth knowledge of human performance and limitations or error theories. Certifying staff within an aircraft maintenance organisation would need a reasonable understanding of all the syllabus items, whereas support staff (e.g. stores/ supply) may not.
             An organisation should carry out a Training Needs Analysis (TNA) in order to determine what training (and to what level) is appropriate for the various categories of staff.

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