Task and Shift Handovers

   The primary objective of handovers is to ensure that all necessary information is communicated between the out-going and in-coming personnel. Effective task and shift handover depends on three basic elements:

 • The outgoing person’s ability to understand and communicate the important elements of the job or task being passed over to the incoming person.

 • The incoming person’s ability to understand and assimilate the information being provided by the outgoing person. 

• A formalised process for exchanging information between outgoing and incoming persons and a place and time for such exchanges to take place. 

Organisations should have a recognised procedure for task and shift handovers which all staff understand and adhere to. This procedure should be listed in the MOE. 

 Ideally the procedure should provide for sufficient time to be made available by way of a shift overlap, depending on the complexity of task(s) to be handed over. As a guideline, 20 to 30 minutes could be considered good human factors practise.

 It would also be good practice for the outgoing shift supervisor to leave a contact telephone number with the incoming shift, in case they have any queries after a handover has taken place. Further detailed information is provided in Appendix T concerning task and shift handovers, and appropriate ways of recording information for handover. Whilst all essential information (especially the detailed status of tasks) should be recorded in written form, it is also important to pass this information verbally in order to reinforce it. This is known as redundancy, or the ‘belt and braces’ approach

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